Privacy Policy

MedWeb IQ ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

1. Information We Collect

When you interact with MedWeb IQ, we may collect the following personal information:

• Contact details – name, email address, phone number.
• Business information – company/practice name, professional details, registration number.
• Website interaction data – IP address, browser type, cookies, and analytics data (via tools like Google Analytics).
• Service-related information – project requirements, preferences, and communications.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide our services.
• Prepare proposals, quotations, and contracts.
• Communicate with you about projects, updates, and support.
• Send relevant marketing and promotional material (if you have opted in).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

• Service providers assisting us with hosting, analytics, or email delivery (who are bound by confidentiality agreements).
• Regulatory authorities if required by law.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

• Secure servers and encrypted connections (SSL/HTTPS).
• Restricted access to personal data.
• Regular monitoring for data security.

5. Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your information where legally permissible.
• Withdraw consent to receive marketing communications.

Requests can be made by contacting us at hello@medwebiq.com.

6. Cookies & Tracking

Our website may use cookies and analytics tools to:

• Improve user experience.
• Analyse website traffic.
• Provide relevant advertising.

You can control cookie settings through your browser.

7. Retention of Information

We will only retain personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

For questions or requests regarding this Privacy Policy or your personal information, please contact us: